Privacy Policy

Last updated: 8 March 2026

Vector AI Lab Pty Ltd ABN 67 685 440 788 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information when you visit our website, use our products or services, engage with us as a customer, supplier or business contact, or otherwise interact with us.

1. What personal information we collect

The personal information we collect depends on how you interact with us, but may include:

  • your name

  • business name

  • job title

  • email address

  • phone number

  • billing and payment details

  • postal or business address

  • account, login, or subscription details

  • communications with us

  • information you provide through website forms, enquiries, support requests, surveys, or events

  • device, usage, and technical information such as IP address, browser type, pages viewed, and cookies or similar technologies

Where relevant and permitted by law, we may also collect other information necessary to provide our products and services or manage our relationship with you.

2. How we collect personal information

We may collect personal information:

  • directly from you when you contact us, submit a form, request a demo, sign up for updates, create an account, purchase services, or otherwise deal with us

  • automatically through our website, apps, or systems, including through cookies, analytics tools, and similar technologies

  • from third parties, such as service providers, business partners, recruitment platforms, event organisers, publicly available sources, or your employer where appropriate

If you provide us with personal information about another person, you must ensure you are authorised to do so.

3. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

  • providing and improving our products and services

  • responding to enquiries and support requests

  • managing customer, supplier and business relationships

  • processing transactions and administering accounts

  • communicating with you about our services, events, updates, and marketing

  • personalising website content and improving website performance

  • maintaining security, fraud prevention, and system administration

  • complying with legal and regulatory obligations

  • handling complaints and resolving disputes

We will only use or disclose personal information for the purpose for which it was collected, for related purposes you would reasonably expect, or as otherwise permitted or required by law. The APPs regulate collection, use and disclosure, access/correction, and related privacy obligations.

4. Direct marketing

We may send you marketing communications about our products, services, events, or insights where permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe link in the message or contacting us using the details below.

5. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, analyse usage, remember preferences, and support marketing activities.

These technologies may collect technical and usage information such as your IP address, browser type, device identifiers, pages visited, and session information. You can manage cookies through your browser settings, but disabling cookies may affect website functionality.

6. Disclosure of personal information

We may disclose personal information to:

  • our related bodies corporate

  • IT, hosting, cloud, analytics, marketing, and support service providers

  • payment processors and professional advisers

  • contractors and business partners

  • regulatory authorities, law enforcement bodies, courts, or government agencies where required or authorised by law

  • other parties with your consent

We take reasonable steps to ensure third parties handling personal information on our behalf do so appropriately.

7. Overseas disclosure

Some of our service providers or technology platforms may be located overseas or may store or process personal information outside Australia, including in Singapore, the United States, the European Union and EMEA.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with Australian privacy law, unless an exception applies.

The OAIC’s APP guidance specifically requires privacy policies to say whether the entity is likely to disclose personal information to overseas recipients and, if practicable, the countries where those recipients are likely to be located.

8. How we hold and protect personal information

We hold personal information in electronic and physical records, including on secure servers, cloud systems, customer relationship management systems, email platforms, and internal business systems.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, encryption, network security measures, staff training, confidentiality obligations, and data retention and destruction practices.

9. Access and correction

You may request access to the personal information we hold about you, and you may request that we correct inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information.

To make a request, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity. In some circumstances, the law may allow us to refuse access or correction, in which case we will explain why.

The APPs include rights relating to access and correction of personal information.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint by contacting us using the details below.

Please include enough detail for us to investigate your complaint. We will acknowledge your complaint and aim to respond within 60 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Data breaches

If an eligible data breach occurs, we will take steps required under the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC where required by law.

Under the OAIC’s guidance, entities covered by Australian privacy law must notify individuals if a data breach is likely to cause serious harm, and notification to individuals must include recommendations about steps they should take in response.

12. How to contact us

If you have questions, want to access or correct your information, or wish to make a privacy complaint, please contact: [email protected]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.